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Our community support page is a great place to share and connect with other supporters of Compassion International. Get your sponsorship questions answered, your problems solved, share your ideas and feedback, and give back by helping other supporters! It only takes a minute to get started!

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Conversations

Recent Conversations
Conversations 1 - 20 of 448
Photo of Kimberly Chatley
I would like to cancel our sponsorship please.
How do I cancel our sponsorship?
  • 1 me too
  • 0 replies
  • Question
Photo of Ashley Brian
How much is too much????
I think I may have sent too many letters to my kids. Most I have only sent two at a time but to my sponser children I sent more. To Angel...
  • 1 me too
  • 3 replies
  • Question
Photo of Karen Sosa-Alvarez
Letter from child has an X
In my app, it shows I received a letter from the girl my family sponsors but it has an X on it and won’t let me open it. What does this m...
  • 1 me too
  • 2 replies
  • Question
Photo of Susan
How do I become a correspondent?
I'd like to write a child. How do I get on the waiting list for a correspondent child? (This is a new post created from an older convers...
  • 29 me toos
  • 189 replies
  • Question
  • Answered
Photo of Susan Arnold
I need to cancel my sponsorship . I am now in desperate financial need myself.
Well of course this breaks my heart that I need to do this however at this time Im choosing between my bills nd my medications. My health...
  • 1 me too
  • 0 replies
  • Question
Photo of Aaron Modzelewski
How to add a 2nd sponsored child to my account but is under my wife's sponsor number
My wife signed up for a second child but now we have separate accounts .I would like both children to be available under one account.
  • 1 me too
  • 0 replies
  • Question
Photo of Judy Tassie
I sent a Xmas gogt to my child about 6 weeks ago and I don’t see it on my account. Xmas child gift?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of John Stevens
Getting married and would like to change the name on the account
Hi Sarah, I am kind of in the same boat, I would like to change the name on my account to now say "John and Michelle Stevens". I am get...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Heather Nicole Keely
Letter wasn’t from my child
I don’t believe the most recent letter I received is for me. Who can I contact to make sure this letter gets to the right sponsor?
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Brittney
How long does it take to receive confirmation on sponsorship?
How long does it take to receive confirmation on sponsorship?  I began sponsoring a child on October 27th and have yet to receive an emai...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Ashley Brian
Letters translated but still incomplete
My letters to one of my corresponants is saying translated but still is not completed? All of my other letters from the same time are sho...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Dawn Goodnight Mabey
Why can I not see the Christmas gift I gave my child?
Where is the money I sent for my child’s Christmas gift?
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of angelslegacy
No photo regarding Birthday gift??
I sent a Birthday gift to the little boy I sponsor (Rashidi)and I received my first letter from him but no picture(s) were attached. Se...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Kori VanderKooi
I just sponsored a 4th child but she is t showing up under my account on the app. How do I get her added?
Child I sponsored is t showing up under my account
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Danielle Bell
CAn you tell me how far in advance. You need to give. Birthday gift? To make sure they get it by their birthday.
Timing of gifts.
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Katy Pitarro
Catalog gift
Hi. I wanted to give my sponsored family something from the catalog, but I wonder if I give them say goats or chickens,will they have a s...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Sara Marshall
Letter from child won’t load
I can’t click on my sponsor child’s last letter (dated 11/8). There’s an X on the letter as if there was an error when Compassion uploade...
  • 2 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of Dana Parker
Mentioning Santa in Letter
Hi! I am just starting to write Christmas letters to prepare for their Christmas season of sending my children activities. I try to be v...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Debbie
I have written a book and would like to send a signed copy to each of my sponsored children. How do I do that?
Sending signed book
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Monica Salter
Confused about the "Christmas Gift Program" in my account Payment Options
I registered for a $20/year Christmas Gift Program in my account, but I don't remember what exactly it was for and I haven't been able to...
  • 1 me too
  • 3 replies
  • Question
  • Answered