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Cancel
I wrote over a month ago to cancel because unfortunately I cant be a sponsor right now. And my account is still open it still has not be...
How do I link my sponsored children under one login?
My daughter and I have each signed up to sponsor a child, but when I set up the account, only hers shows(she is a minor, so we use my e-m...
Wanted to share some of the most recent letter I received from my sponsored child!
I have been sponsoring a little girl in the Philippines for 12 years. I started sponsoring her when I was 13 (saving my money from babysi...
How do I become a correspondent?
I'd like to write a child. How do I get on the waiting list for a correspondent child? (This is a new post created from an older convers...
Christmas gift
I paid for a Christmas gift for my child but when I check the app it says I have not sent her a gift this year. Did I do something wrong?...
Account issue
I joined the sponsorship program first then created my account, but it doesn't show up in the 'my sponsorship' section.
children switched with no advance info sent
We were sponsoring two children we had selected based on our grandchildren's gender and birthdays. First our billing showed us that Jaso...
I need help logging into my account. I can’t find a doner/sponsor number and do not know my username. All I have is the email for my account
I need help logging into my account. I can’t find a doner/sponsor number and do not know my username. All I have is the email for my acco...
Overdue payments
Where do a get a statement of my payments? This website says I’m past due on my payments. I called my bank and they said the last payment...
Automatic payments
I am signed up for automatic monthly payments and I am normally charged around the first of every month but was not charged this month an...
Switch children before notification
My family wanted to sponsor a child from DR at an event but we were unable to find a DR child there so we chose one from Central America....
Account name change
My husband and I recently started sponsoring a child through our church. For some reason, the name on our account is "Abundant Life" whic...
Name change
I recently got married and need to change the name on my account. How can I go about doing so?
BIrthday Changed
Child’s birthday seems to have changed spontaneously? Has anyone else had this happen?