How do I become a correspondent?
I'd like to write a child. How do I get on the waiting list for a correspondent child? (This is a new post created from an older convers...
Leah
Joined on August 23, 2017
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Photo of my sponsored child
I would like an updated photo. of Astrid. I only have the one from the original packet a couple years ago. How can I get one?
Can’t access latest letter
I haven’t received a physical letter from my child but I see it’s been in my app waiting to be translated, uploaded whatever since July 7...
I lost sponsorship of my child, is there any way to get her back?
I had financial problems and lost her sponsorship. Can i get her back?
Financial assistance
I Need Help Making My Monthly Payments
Online letter writing
I am writing a letter through your online access and I'm having trouble retrieving my draft. It's in my list of drafts, but it won't ope...
Saddened
I am going through some financial issues currently being the only one in the household working and am unable to continue my sponsorship a...
I can no longer afford to continue my sponsorship due to a change in jobs.how do I get the auto pay shut off
cannot l
Trouble logging in and wanted to make a payment
Hello I'm unfortunately not able to continue my sponsorship/s ,would someone please contact regarding the cancellation process please.
Hello I'm unfortunately not able to continue my sponsorship/s as of this writing ,would someone please contact regarding the cancellation...
name change
I recently legally changed my name back to my maiden name and need to do that on this account as well.
jpegs of photos
Could I get jpegs of my sponsor children updated photos sent to me? Thanks!
I started sponsoring a second child but they do not show up on my accounts sponsorships
I started sponsoring a second child and he is not showing up on my account. It has been a week and I want to make sure everything went th...
Not happy with customer service
Inconsistent answers from customer service. When I first started to sponsor children through Compassion, I was told that I would receive ...
Postcard for child so she can have photo of herself
I got a postcard with my kid’s picture in the mail, but accidentally threw it out. I realized afterwards that I could’ve sent it to my ki...
Sending a Birthday Letter
Just curious: If I write my child for her birthday, but the letter gets there and is translated early, do the workers on the other end h...
need to discontinue
I'm currently in a bit of a financial crisis and need to discontinue my support. How can I do this?
Issues creating an account
I'm having issues creating an account. I have the ID i was sent by email. But its giving me an error when I put it in and filled out my i...
Struggling to keep up with my payments...?
I have been struggling financially quite a bit and am unsure about how I can continue sponsoring my child. I just have missed quite a few...
Picture pages in my letter
I sent a letter to my child with one page of writing and two pages of pictures. When I click to look at my letter online, I only see the ...