"New Letter" email had right photo (and letter link) but wrong name.

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  • Updated 1 year ago
  • Solved
  • (Edited)
Archived and Closed

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We sponsor more than one child. Yesterday we got a letter for one of our sponsored boys. His photo was correct and when I followed the link, the letter was from him, but the email text said, "New message from Emely Bedzayda Alas Moran".  Today we got another letter from one of our sponsored girls.  Exactly the same situation. Her picture, the letter was hers, but the new message was from "Emely Bedzayda Alas Moran".  Looks like a bug.
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Cory Martin

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Posted 1 year ago

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Photo of Tracy Haferkamp

Tracy Haferkamp

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I received my first letter from the child I sponsor and it was exactly like you stated from Emely Bedzayda Alas Moran but had my sponsored childs photo and letter.
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Shannon Massey, Employee

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Hi guys! I am so sorry for this error. This is a bug with the letter system, but it was thankfully fixed this afternoon. Yay! :) Thanks for your patience and understanding!

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