1 out of 2 kids showing on my account

  • 2
  • Problem
  • Updated 7 months ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: In Progress - Sponsor never got back

I have sponsored two kids for the past 7 months and only one shows up on my account. How can I get the other child added so I can write letters online?
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Taylor Lindley Wardle

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Posted 7 months ago

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Sierra, Employee

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Hi Taylor! I'm so sorry you're not able to see both of your sponsored kiddos on your account! :( I would be happy to look into this for you. In order for me to pull up your account, would you please provide us with the ID numbers of both of the children you're sponsoring? I couldn't find any accounts associated with the email address you provided.
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Taylor Lindley Wardle

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DR052700835
DR035701371
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Sierra, Employee

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Thank you so much for providing us with those numbers. :) I was able to find what the issue was - When you and Christian signed up to sponsor these two kiddos, there were two separate accounts set up for you. I requested for the account without the online account set up to be merged into your main account! By the beginning of next week, you should be able to see both children on your account.
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Taylor Lindley Wardle

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Thank you so much!!

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