3rd request auto pay cancel

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  • Updated 2 years ago
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How do I get off auto pay. I called and the girl I spoke with said she set it up so this month wouldn't. It did come out. 2nd time asking on here?
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Mark N Lisa Spitler

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Posted 2 years ago

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Christina, Employee

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Mark N Lisa, I am deeply sorry that your request to stop your automatic donations was not completed before. I can definitely understand the frustration of having money withdrawn that you had not intended to be taken :(. Please rest assured that I have now taken your two children, Dirbe and Essotina, off of your automatic donations with your card. I'm so sorry that your sponsorship was still withdrawn on February 20th :(. Please let me know if you would like me to refund the month of February, and I will be happy to do this for you.
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Mark N Lisa Spitler

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i am still sponsoring my kids but just need to pay when i can during the month

thank you
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Susan, Sponsor and Donor Relations, Social Media

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Mark N Lisa, I have removed your automatic withdrawal so that you can make the donations whenever you would like. 
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Mark N Lisa Spitler

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why is there an automatic withdrawl this morning!?
This is getting very frustrating.
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Sarah, Sponsor and Donor Relations, Social Media

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Mark N Lisa, I sincerely apologize for the frustration and mistakes that have been made on our end. Though you've been told several times that your automatic donations would not be pulled any longer, it appears that the data entry to stop that was never done. I am so sorry, and I cannot apologize enough for the many times you have been given incorrect information. I have stopped the automatic pull for you today, and will continue to watch it over the next few days to make sure it truly is stopped for you.
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Mark N Lisa Spitler

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Hi Sarah,
It did come out of my account yesterday. Just leave that for March but I DO NOT WANT ANY MORE MONEYS COMING OUT OF MY ACCT AUTOMATICALLY. This is very discouraging to have such a problem with this ministry.

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