6 months to translate a letter from my child and receive it

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  • Updated 3 weeks ago
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My child wrote a letter on May 28 of this year.  I just received it today.  6 months to translate and receive letter is too long.  I am very discouraged with Compassion and if our child did not depend on us, we would quit.
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Jana Moseley

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  • frustrated.

Posted 3 months ago

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Mackenzie, Employee

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Hi Jana. I am very sorry that your child's letter took so long to receive. We certainly understand your desire to keep in touch with your child on a timely basis. If you would like, I can look into your account to see what caused the letter to take so long. I was not able to find your account based on your email address and full name. Would you please send me your child ID number or sponsor number? 
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Sierra, Employee

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Hi Jana! I just wanted to follow up with you on this issue. We would still be happy to do some research into your account to see why this letter took so long to reach you. Would you kindly provide us with your child's ID or your sponsor number?
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Pam McKinney

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I’m very frustrated as well. I haven’t received anything at all but the first initial letter about herself. It’s been over 2 months since I adopted a child . Why does it take so long? My Email is m***********@yahoo.com
Thank you for your help
(Edited)
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Sierra, Employee

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Hi Pam, thank you very much for taking the time to reach out to us with your concerns! I am so sorry for the frustration that's been caused to you by the lack of communication you're receiving from your child. It can take a while to get in the rhythm of regular letter-writing with your child, and children are only required to write two letters to their sponsors each year. However, Litzi will also respond directly to your letters every sixty days. This process is known as reciprocal letter writing. This creates more meaningful correspondence between you and Litzi, as you each respond to the each other’s letters. Children whose sponsors do not write will be required to only write two letters annually. However, because you are writing regularly, you can most likely expect to receive a letter from Litzi every few months. I am so sorry if this is not as often as you were hoping to hear from her, and we would be happy to answer any other questions or concerns you have about this process.
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David Lilly

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Hi Sierra,
My name is David Lilly. My Sponsored child ID: CO053300457
I write my sponsored child on a regular basis. I try to write her every month, sometimes more frequently.
I am concerned that she is not writing back because I am so much older and she has a difficult time relating to a man in America.
But another big concern is when she does write back the date she wrote the letter is often many months later. I recently received a letter in December she had written in July. I have attached a copy of the most recent letter received. Is there really a backlog of letters to translate or why would they be coming to me months later?
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Sierra, Employee

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Hi, David! Thanks so much for reaching out to us with this concern. I'm really sorry it took four months for Luisa's letter to reach you! It looks like at that point last year, there would have been a backlog of letters, as I see that a letter from July and a letter from September from Luisa to you both got entered into our system on the same day in November. Please let us know if you ever notice again that one of Luisa's letters to you is stuck in translation for more than three months, and we would be happy to send an inquiry to her center for you, to see why it's taking so long. Thank you so much for being a faithful supporter and writer. :)