A child I'm sponsoring is not listed in my account. How do I add child to account?

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Hello,

I am a brand new sponsor and have sponsored two kids through the website, but only have one listed in my account. I didn't make the account until the second one, so I'm guessing that might be the problem. is there a way to add a child into the "sponsorships" page? ...or can I only sponsor one child at a time?

I am brand new to this, and still waiting for the packets about them...and I'm assuming that the account page and the "My sponsorships" list is how I keep in touch with the kids? like: writing letters, sending gifts, etc..

the child that is NOT listed in my account is: Deily Medina Ayovi EC038900695

Any help or info would be great! and thank you!

-Randy
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50places .

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Posted 2 years ago

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Shannon Massey, Employee

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Hi Randy, 
I apologize for the confusion. I see that Estéphanie Pierre is currently on your account, however, Deily Medina Ayovi is still in process onto your account. I apologize for the delay. It looks like our system pulled out this transaction to be manually processed by one of our team members. Likely, there is nothing wrong on your end, it was just pulled by our system for quality assurance. We recently changed to a whole brand new system and they are doing some testing on it to ensure quality for our supporters. Again, I am so sorry for the delay, but it does look like it is in process and she should be on your account shortly! 
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50places .

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Alrighty, Thank you Shannon!
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Jared Yates

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Hey Shannon,
I have the same issue. My sponsor number is 02264368 and I need to add a new child to that account. The new child I sponsored through my church is Co-0776-00402. The sponsorship is under my son's name James Yates - as is the case with my other two sponsorships/children. 
Thanks, Jared Yates
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Jared! We actually have a different account for you that this child's sponsorship is under. Two of your kids are under Jared and Jayme Yates, but this one is under James Yates. The difference in names is what caused Compassion to create a new account instead of adding this child to the original account. If you would like me to merge the accounts together so that all the kids are on the same one, I'd be happy to do so!
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Jared Yates

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Yes, please do that. Thanks so much. 
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Christina, Employee

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Hi Jared! I have taken care of asking our processing team to combine your accounts :). You should see this reflected on your account within 2-3 business days. Thank you for blessing your children with your love and support! We appreciate the difference you are making in their lives! 
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Angela Brown Byrd

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Hi Shannon! I have this issue too. I have 2 sponsored children, both sponsored at the same time, and only one is showing on my account. I’m trying to process a Christmas gift for both of them today, but don’t have a way to do that online without both kids being on my account. The other child is Anahi BO061500273. Thanks for your help!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Angela! I am so sorry for the confusion! I have made the request to merge your accounts together so that you can see both children on your online account. It will probably take about a week for this to be completed. In the meantime, you can actually send Christmas donations for both children through your account as a gift to the child you do see online because Compassion pools the funds donated for Christmas anyway, making it possible for us to purchase gifts for each child in the program. Even though just one child is showing on your account, both kiddos would still receive a gift and be told the gift is from you :). I don't see that you already sent in the gift for one child, but I can always process the second child's donation for you myself if that would be easier for you.
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Miss Tabby

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Hello! We just started sponsoring a child earlier this year and recently started sponsoring another, but one was under my name Prima Bernardus and the other is under my daughter Faith Bernardus. Is there any way you can put Susana Pulingdopong IO044400020 (sponsor number 07927037) which is under my daughter Faith onto my account Prima Bernardus who is sponsoring Bless Aikirize UG024200410 (sponsor number 07823672 ) . Thanks!
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Sarah, Sponsor and Donor Relations, Social Media

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Hello Prima! I just made the request to merge your two accounts together under your sponsor number. With the holiday, it will probably be the end of next week before the accounts are combined. Happy Thanksgiving!

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