A few questions about online letters

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I have a letter from Luis dated April 16, but cannot view it. I remember when it was in translation. Second question, is about Panadda. For a long time there was a problem with her letter. Now is says Just received. What does that mean? Thank you!!
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Christy

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Posted 3 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Christy! It looks like Luis' letter isn't quite ready for you to view yet. While the translation is complete, it still needs to go through a few more steps in the system before it is ready for you to read online. I have no doubt it will be ready forĀ  you to read soon though! Panadda's letter was stuck for a while because there was a problem with the system not recognizing the connection between correspondent children and sponsors. We have fixed the issue, and Panadda's letter is being resubmitted to go through the system correctly this time :).
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Christy

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Thank you very much Sarah!

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