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Unfortunately I fell behind on my monthly payments and finally got the cash to pay off what I owed, but I think I sent it as a "gift" payment because it's still saying I owe over $100 for each child. I didn't mean to send the money as a gift, I was simply trying to pay off the monthly payments I owed. Can this be reversed? I don't like being behind on my payments.
Posted 2 years ago
Shannon Massey, Employee
Hi Christina,
I am so sorry for the confusion here! I am not actually seeing a $100 gift on your account, nor any donation of $100. Is it possible it didn't go through? I would encourage you to check on your bank statement to see if it indeed did go through. If it did, please email us a copy of the proof of payment to socialmedia@compassion.com so that we can make your account right. Thanks so much!
I am so sorry for the confusion here! I am not actually seeing a $100 gift on your account, nor any donation of $100. Is it possible it didn't go through? I would encourage you to check on your bank statement to see if it indeed did go through. If it did, please email us a copy of the proof of payment to socialmedia@compassion.com so that we can make your account right. Thanks so much!
This is the confirmation e-mail I received about the donation. http://photobucket.com/gallery/user/n...
I'll have to check with my bank later, but I'm fairly confident it went through.
I'll have to check with my bank later, but I'm fairly confident it went through.
(Edited)
Shannon Massey, Employee
Hi Christina,
You will actually get a confirmation email for your donation right away. However, this does not actually mean your donation went through. It is sent automatically as a thank you, but the donation does take some time to be processed. Something could still have happened at this point where it was declined or could not be processed. I am so sorry for the confusion on this! Thank you for letting us know once you have checked with your bank. :)
You will actually get a confirmation email for your donation right away. However, this does not actually mean your donation went through. It is sent automatically as a thank you, but the donation does take some time to be processed. Something could still have happened at this point where it was declined or could not be processed. I am so sorry for the confusion on this! Thank you for letting us know once you have checked with your bank. :)
