According to new system, I'm missing two letters from 2015

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Hey guys! First of all let me say that I LOVE the new system! Especially being able to track letters on the way from our kids! I was admiring the new "conversation history" section and I noticed something. I seem to be missing at two letters sent in 2015. 

According to compassion.com, these are letters from Janelle i should have received:

1-29-15

4-27-15

8-6-15

9-20-15

10-18-15

11-24-15

But these are the dates on ALL my letters I received in 2015 (these are the dates written on the actual letter):

2-10-15

6-24-15

8-12-15

10-17-15


Would you mind looking into this and seeing if this a website glitch or am I actually missing two letters?

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Erik Davison

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Posted 3 years ago

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Emily

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Erik, thank you so much for your enthusiasm and kind words about the new system! Thanks for your patience with us as we work out all of the glitches and I hope you enjoy writing to your girl with the new additions! :)

The letters that we mailed to you from Janelle are the same your account in our system as they are showing on compassion.com. So yes, it looks like you might be missing a letter from January and October of 2015 that we mailed you. Our records show they were mailed and they were never returned to us as undeliverable. I'm so sorry if these didn't reach you. Although I cannot guarantee that they have copies of these letters at the country office still, I am happy to check for you to see if they have an electronic copy that we can email to you. I've sent an inquiry to the Philippines and we'll let you know when we hear back from them. 
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Erik Davison

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Thank you so much for looking into this for me! The possibility of missing some of her letters makes me sad. But I'm glad this will no longer be an issue now that I'll receive emailed letters! :)
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