Account Change Not Possible Online

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Archived and Closed

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Would like to continue sponsorship of Anelida Tinta, Brayan Quispe and Jacob Owori, but would like to discontinue sponsorship of Dipankar Manna and HIV/AIDs please. From what I read you do not make this change easy for those to do online and looks like most have sent messages in to have this done. Please confirm change.

Thank you.
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Patrick Tam

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  • frustrated this is difficult

Posted 4 years ago

  • 1
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Teresa Dawn

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Compassion staff will be able to help you with this for sure, but they are closed on weekends, so you will likely have to wait until Monday for a reply.  Just a heads up :)  They are really good about things like this though and I'm sure it won't be an issue.
(Edited)
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KristenH, Champion

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Teresa is right, it's a simple change that Compassion will help you with after the weekend. For future reference, you can call or email to make any changes to your sponsorships. And of course you can ask for help here.
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Susan

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Patrick, I apologize for the confusion and inconvenience. We like to speak with our donors to see if there is any way that we could better serve them, but we in no way intend to make this process more difficult than necessary for you. As you requested, I have made Dipankar available for another sponsor and removed your commitment to the HIV/AIDS Response. Again, please let us know if you have any feedback for us as we relish the opportunity to improve our program.

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