I received no sponsor Number or confirmation e-mail,and the system doesn't recognize my e-mail,What went wrong?

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Diana Spera

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Diana! I noticed your email address is from Italy. Did you sponsor on http://www.compassion.com (Compassion USA) or http://www.compassion.it/ita/ (Compassion Italy)? If you sponsored through the USA office, your account may be in the process of being transferred to Italy (if that is where you live). Do you have the child number for the child you sponsored? I would like to follow up on your sponsorship and see where you are at in the process. 
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Diana Spera

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Hi Susan, thank you for your response. I registered on compassion.com, I don t live in Italy but in Germany, does it make any difference?
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Susan, Sponsor and Donor Relations, Social Media

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Diana, we also have a Germany office. Regrettably, I couldn't locate your account by your name and email address. Please post the child number for the child you sponsored or email socialmedia@compassion.com with more information so that we can further assist you. 

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