Hi Diana! I noticed your email address is from Italy. Did you sponsor on http://www.compassion.com (Compassion USA) or http://www.compassion.it/ita/ (Compassion Italy)? If you sponsored through the USA office, your account may be in the process of being transferred to Italy (if that is where you live). Do you have the child number for the child you sponsored? I would like to follow up on your sponsorship and see where you are at in the process.