Account issue

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
I joined the sponsorship program first then created my account, but it doesn't show up in the 'my sponsorship' section. 
Photo of Jinyoung Mimi Park

Jinyoung Mimi Park

  • 2 Posts
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Posted 2 months ago

  • 1
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Sierra, Employee

  • 1341 Posts
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Hi, Jin Young! Thank you for reaching out, and welcome to the Compassion family! I'm sorry you're having these issues with your online account. According to our records, I do see an active account for you with the sponsor number 09119957, and you are sponsoring Glory in Tanzania. Are you saying you don't see Glory under the "My sponsorships" section on your account?
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Jinyoung Mimi Park

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Hi, Sierra. Thank you for the reply. Yes, that was the case when I posted the question, but I checked it again just now and I do have the information available now. I guess it just had to take some time to process it. Thank you!
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Sierra, Employee

  • 1341 Posts
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Oh, wonderful! I'm glad to hear it. Please let us know if there's anything else we can do for you!