Account name change

  • 1
  • Problem
  • Updated 2 weeks ago
  • Solved
My husband and I recently started sponsoring a child through our church. For some reason, the name on our account is "Abundant Life" which is the name of the church we attend. How can the account name be changed to "Jozie Banman"?
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Jozie

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Posted 1 month ago

  • 1
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Mackenzie, Employee

  • 118 Posts
  • 10 Reply Likes
Hi Jozie! I am sorry about our error! I have submitted your information to change the name on your account. This should be completed in about 3-5 business days. If you have any other questions, please let us know!
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Jozie

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Thank you! I appreciate your help! 
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Brian Lopez

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I have the same issue as Josie, my name appears as Passion Conference and I would like it to display Brian lopez
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Christina, Employee

  • 1382 Posts
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Brian, I'm so sorry to hear that your account was created with the name of Passion Conference instead of your name. Sometimes there is confusion with the sponsorship form and the incorrect name is assumed as the sponsor's name. Please rest assured that I have asked our processing team to correct this issue. Please keep in mind that, due to IRS regulations, we cannot simply change the name. We will create a new account for you and transfer your sponsorship. Once this has been done, you should receive communication via email or mail with your new sponsor number. Please let us know if you have any additional questions or concerns. Have a blessed day!