Account needs to be updated

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

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I was assigned a new child because my first one no longer qualifies to participate. The new child's information has not been updated on my account.
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Ben Kent

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  • frustrated

Posted 1 year ago

  • 1
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Christina, Employee

  • 1217 Posts
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Hi Ben! I'm so sorry that you're no longer able to sponsor Tharidu in Sri Lanka :(. Thank you so much for choosing to continue to sponsor and change the life of sweet little Tuany in Brazil. She is so adorable! I'm sorry you're not seeing her on your account yet. Please rest assured that I have confirmed she is indeed on your account on our side :). Are you accessing your account though a computer, or are you using the Compassion app on a mobile device? If you are using the application, please log out and log back in for the app to refresh. If not, what is your account showing? Thank you for helping us resolve this issue for you! 
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Susan, Sponsor and Donor Relations, Social Media

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Hi Ben! I just wanted to follow up with you. Is your new child still not showing up on your account? Please let us know if we may be of any further assistance.

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