Account pymt question

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Hello! We currently sponsor a little girl from Bolivia. Is it possible to continue our monthly payment of 19$ for sponsorship? Our account shows that there is a past due amount, but I  believe that (that) is incorrect. I was hoping to continue with a rate of $19, effective September 5th, 2017. Thank you.
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Julie Bersano

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Posted 1 year ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Julie! I do see that the reduced rate of $19 we had you on extended through September's donation. Regrettably, we are only able to reduce sponsorship rates temporarily for a total period of 5 months in an 18 month period. I cannot keep your sponsorship rate at $19 moving forward :(. I'm showing that we didn't receive a donation for your child's support in July, which is why the account is showing behind.
(Edited)
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Julie Bersano

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Yes, that sounds correct. I am just wondering why my account balance on the website says $38 due for September, rather than $19.
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Shannon Massey, Employee

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Hi Julie! It looks like in July when we had you on the $19 reduced payment amount, you had missed that month. In addition, the website is showing that you had not yet paid for your $19 donation for this current month of September. This is why you are seeing a balance of $38; $19 for July and $19 for September. :)
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Julie Bersano

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hmmm....My payments are set up to be direct debited from my account so it should have been taken in July. This has happened earlier this year as well, and we thought that compassion had solved this problem. Monthly payments not taken by Compassion one month, although our account had not changed. It must be some error in the Compassion billing.
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Sarah, Sponsor and Donor Relations, Social Media

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Julie, I am not sure why the July donation was not taken out so I am adjusting your account for that month of support.
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Julie Bersano

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Hmmmm.....Me neither. Thank you!

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