Add additional child to phone app

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  • Updated 10 months ago
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I recently sponsored an additional child at a concert. How can I add them on trip the app on my phone?
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Krista Doctor-Esslinger

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Posted 10 months ago

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KristenH, Champion

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I always have to sign out and back in for new kids to show up.
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Shannon Massey, Employee

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Hi Krista!
Congratulations on your new child! :) I would like to see if we have processed this new child onto your account yet. Can you please provide us with their child number? Also, may I ask, have you seen any deductions from your account for this new child, yet? When did you sponsor them, and at what event? 
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Krista Doctor-Esslinger

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My child's number is BR043100668. I have had deductions come out of my account. I sponsored her at the Casting Crowns /For King and Country concert on December 8 in St Louis, MO. Thanks for your help.
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Christina, Employee

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Hi Krista! I was able to locate your account with sponsor number 07988527 that you are sponsoring Vitoria under. It looks like when you signed up to sponsor Vitoria, a new account was created for you instead of Vitoria being placed on your existing account. This may happen if your name or any contact information is different than what is on your existing account it. I would be happy to combine your two accounts so you can see both kiddos! However, I was not able to locate your other account using your name or email address. Will you please provide your other sponsor number, child's number, or the email address associated with that account? Thank you!
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Krista Doctor-Esslinger

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Shannon Massey, Employee

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Hi Krista! 
Thank you so much for this information! I was able to find both of your accounts and make a request to merge them together. This may take just a few days to be finished. I also noticed that you have the automatic pull date set for the 13th for one child, and the 15th for the other child, would you like to make these the same going forward? 
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Krista Doctor-Esslinger

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That would be great! Thanks for all your help!

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