All the letters from my child are grayed out

  • 4
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

All the letters from my child are grayed out and there is also an X on the letter. There is also a number one on the write icon at bottom of app
Photo of Chris Allen

Chris Allen

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 4
Photo of Susan

Susan

  • 7386 Posts
  • 1582 Reply Likes
Official Response
Hi everyone! Most often when you notice that your letters are grayed out or have an "X" on them, it is because the letter is in translation still and the letter will be available for viewing soon once the letter is through translation. Please do let us know if the letter moves from viewable to being greyed out or if the letter continues to be unviewable for several months.