All the letters from my child are grayed out

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  • Problem
  • Updated 7 months ago
  • Solved
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All the letters from my child are grayed out and there is also an X on the letter. There is also a number one on the write icon at bottom of app
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Chris Allen

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Posted 11 months ago

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Susan, Sponsor and Donor Relations, Social Media

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Official Response
Hi everyone! Most often when you notice that your letters are grayed out or have an "X" on them, it is because the letter is in translation still and the letter will be available for viewing soon once the letter is through translation. Please do let us know if the letter moves from viewable to being greyed out or if the letter continues to be unviewable for several months.