amount change

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

trouble posting in contact area. It would not allow me to post. 9-28-2017 07367373 I have to change my giving amount to only $20 a month for Nafissa BF015600039 immediately. I must stop also the extra $7 help for other needs that I was giving. My expenses have changed. This can come out automatically, as I have been doing. If this is not possible, please cancel all giving immediately. Thank you.
Photo of Deborah Browning

Deborah Browning

  • 2 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Deborah, I'm so sorry for any inconvenience caused by trouble posting in our contact us area online. I'm sorry to hear that you are facing some financial concerns, but I completely understand and am happy to help you. Please rest assured that I have cancelled your additional $7 per month giving to the Highly Vulnerable Children's fund. Because we greatly value you as a sponsor and the difference you are making in Nafissa's life, Compassion would be happy to cover your support for three months in additional to reducing your sponsorship rate temporarily for five months. This means we would cover the months of October through December and reduce your sponsorship rate to $19 per month for the months of January through May. Your regular sponsorship rate of $38 per month would resume in June 2018. This would be our gift to you, so you would not need to worry about reimbursing Compassion.

If this option would help, please let me know and I would be happy to take care of this for you. If not, and you would like your sponsorship cancelled, please reply to this message with that instruction and your request will be honored. I look forward to your reply! 
Photo of Deborah Browning

Deborah Browning

  • 2 Posts
  • 0 Reply Likes
cancel my membership.  Even though I was told that I could pay 19, you took out 38.  I want to stop sponsorship.
Please do this now.  Too hard to communicate with this organization.
Photo of Shannon Massey

Shannon Massey, Employee

  • 1731 Posts
  • 300 Reply Likes
Hi Deborah, 
I am so sorry for the confusion. I see that we had not made that change on your account yet because we did not get confirmation from you that you would like us to reduce your rate or if you would need to cancel. I do apologize that we still deducted the regular $38 rate. Please know that I have cancelled your sponsorship at this time and you will no longer see any deductions. 

This conversation is no longer open for comments or replies.