Android app suggestion

  • 2
  • Idea
  • Updated 5 months ago
  • Under Consideration
I find myself having to click 5 or 6 times to get to My Letters. In doing this, I create many drafts. Can you add a link to My Letters on the main menu?
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Michael Crowell

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Posted 5 months ago

  • 2
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Cory Lynn

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I have the same issue. I prefer the old app.
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ann

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I am on an iPad and am seeing the Sam issue when I try to open my letters (previously written). It then freezes and I have to reboot the app. Not a huge problem but a definite annoyance.
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Christina, Employee

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Good afternoon! We are very grateful for your helpful suggestions to help us improve your experience with the android app. I'm so sorry for any inconvenience or frustration caused by having to click "My Letters" multiple times to access your letters :(. Please rest assured that I have given your feedback to the appropriate team. In the meantime, please ensure that your app is the most up to date version as our IT team will release new versions in the Google Play Store to implement improvements and resolve issues. Thank you for your patience while we work to provide improvements to the new app! 
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ann

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Thank you. I had not thought to ck for an update.
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Michael Crowell

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Yeah I updated back when the new version was released.  Its not that I have to click  My Letters 5 or 6 times,  its I have to click that many times to even get to My Letters.  Seems to me, it would be alot more sponsor friendly if a link to My Letters was included in the initial menu where  My Account, Give, Reminders, Support, Logout,  Reset App Data, Version 4.0.0 are located.  As it stands now,  I have to create or start a new letter before I can get to My Letters.

I hope that makes sense.  thanks for your help!  
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Sarah Heacock Schreffler

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Honestly, this matches the website. If you have only one child, you end up creating a new draft letter while trying to go check to see If you have any letters from them.
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Michael Crowell

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Website: My Account, Write my child, My Letters
App: Click Child, Write, write her a letter, Menu, My Letters

3 clicks vs 5, yeah the having to write a letter to get to My Letters drives me crazy. The IT in me sometimes is a curse :)
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Sierra, Employee

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That completely makes sense. Thank you so much for this feedback. I do see that Christina was able to pass this information along to the correct department. I hope we are able to get this fixed for you soon!
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Michael Crowell

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thanks Sierra, I appreciate your hard work!