Another change to the letter process.

  • 1
  • Question
  • Updated 7 months ago
  • Answered
  • (Edited)
  • 1
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old post

I have been a sponsor for quite awhile and have been through a lot of changes to the letter process, some good and some bad. I received an e-mail today saying that all letters are now going to be scanned so there is no more the option of having the original letter of our children sent to us. :-(   A few months ago I decided to make the change to have the original letters sent to me because I thought it would be nice to have the original letter that they actually wrote to me just like the past. Since I made the change I have been waiting for the original letters to arrive from all my children since September because the last scanned letter I received was in August, which brings me to my question. Will I still be receiving their original letters up until this point?
Photo of Craig Downs

Craig Downs

  • 16 Posts
  • 6 Reply Likes

Posted 7 months ago

  • 1
7 months ago
Photo of Sierra

Sierra, Employee

  • 857 Posts
  • 111 Reply Likes
Hi Craig! I'm so sorry about the disappointment caused by the physical letter change. :( Because we had to make a hard stop with all the physical original letters, you most likely won't be receiving any more physical original letters. If you would like to still receive physical copies of your letters since August, we can still send you physical copies of the original. Would you like us to do this?
7 months ago
Photo of Craig Downs

Craig Downs

  • 16 Posts
  • 6 Reply Likes
Yes I would.  Some of the letters have pictures of my children with them so will they be included also with the original letter?
7 months ago
Photo of Sierra

Sierra, Employee

  • 857 Posts
  • 111 Reply Likes
I would be happy to do that for you! Yes, the copy of the letter is barely distinguishable from the original. It's a high-resolution copy of everything that is included in the original. I'm sending those letters to you now!

This conversation is no longer open for comments or replies.

  • 1

Powered by Get Satisfaction