Another person is listed as sponsor to the same little girl I haven’t

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I went to my sponsor page to write my child and there are letters to the child from another sponsor. These letters are dated after I signed up to be her sponsor. I was under the impression (one child=one sponsor). How is this possible? I hate to believe that this is a scam to get money from people and would like a response /explanation as they how this happened. I signed up 7/15/18. These letters from sponsor 7/18/18 & from child 7/26/18. This is just wrong on so many levels. Please explain

Lisa Boni
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lisa boni

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Posted 3 months ago

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Susan, Sponsor and Donor Relations, Social Media

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Lisa,

I sincerely apologize that this letter is showing up on your account and for the frustration and distrust this error on our part has caused. I am so sorry that your sponsorship has begun this way. It does look like you called earlier this morning and we were able to explain what happened but just in case, let me provide an explanation here. 

Back in mid May, this other sponsor had sponsored Maria at a concert. When she started the sponsorship, she filled out the introduction letter that was included in the booklet. Regrettably, we never received the first donation for Maria which would have finalized the sponsorship. As per our regular procedures for when we do not receive a response from new sponsors, Maria was put back up for sponsorship as of the end of June. Then Maria's packet was at the event you were at and you sponsored her and made the first donation on July 19. Regrettably, the introduction letter from Emily had been in the mail and processing this whole time and we scanned it to be sent to Maria that same day that you had sponsored her. There was some confusion in our processing office because this letter was from the wrong sponsor. Again, I sincerely apologize for our error and I have removed this letter. Maria is only sponsored by you at this time.  

Please let me know if you have any further questions or concerns.
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lisa boni

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Thank you for your clarification about this.
(Edited)

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