Anxiously awaiting an updated photo

  • 1
  • Question
  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: How often do we get updates on our sponsored children?

So I have been hoping and waiting for an updated photo of my sponsored child, Sulika (IN564-0736), for about a month now.  Her profile states that her last update was 5/1/2013 which is well over 2 years ago.  Just wondering, once the centers take new photos, does it take a few months for them to actually get updated on the Compassion website? Also, it seems they are updated on the first of the month. Should I not bother checking every day now for the rest of the month like I have been doing??  I just really love seeing the newest photos of my sponsored girls!  :)
Photo of Anne Oliver

Anne Oliver

  • 49 Posts
  • 25 Reply Likes

Posted 4 years ago

  • 1
Photo of Teresa Dawn

Teresa Dawn

  • 461 Posts
  • 398 Reply Likes
You should be asking Compassion at this point.

Also, the photos are not updated on the first of every month... but that is what is written on the accounts.  The date on the account is actually the day the Child Info updated, not the photo, which can be anywhere from 3 months - 1 hour before the info (But the photo always seems to update first!!!! (I don't know if that's the real range, but it's the range I've personally experienced waiting) 

That being said, the info doesn't always update on the first either, but whenever it does update, it will say the first on your account, probably to make it easier for the offices to track the month of when it's due and worry about which photos are due that month, rather than every day. 

I've had it happen a couple times with a newly sponsored child that they were already due for an update when I sponsored them BUT just an info update... the photo had updated a day or two before I got them and the info hadn't updated yet.  (If the child is "due for an update" when I receive them, I no longer count on getting a new photo with the update haha, if I do it's a nice surprise but I know there's a chance it's the current one already ;) )

But yeah, at this point I'd ask Compassion for the update :)
(Also, if you haven't already, and you are still on your "first photo" of your child, be sure to ask them first for any previous photos they might have of her.  They keep 1 previous photo on hand, so after the photo updates, your current photo becomes that previous one and you can't get the older previous one anymore)

This conversation is no longer open for comments or replies.