App doesn’t show written letters

  • 7
  • Problem
  • Updated 10 months ago
  • Solved
Archived and Closed

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Why does my app say I haven’t written my kids in over 100 days? I wrote them in December. Are they getting the letters?
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Andrea Wood

  • 2 Posts
  • 1 Reply Like

Posted 10 months ago

  • 7
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Shannon Massey, Employee

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Good morning Andrea,
I am so sorry for the confusion on your letters to your children. I do see on our side that you have written recent letters. Are you only unable to see these recent letters on your app, or are you unable to see any letters? Also, can you please let us know if you are unable to see these letters on Compassion.com as well as the app, or if this issue is only on the app? Additionally, would you please provide us the following information:  Phone Make and Model: e.g.(iPhone 6S or Samsung Galaxy S6) and Operating System: (OS version being used). Thank you so much, we look forward to hearing back and helping this issue be resolved. 
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Jenni T

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I was having the same problem. I fixed it by actually logging out of the app and the signing back in.
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Christina, Employee

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Hi Jenni! You make a wonderful point! Simply refreshing your application by logging in and out of your My Account will resolve many issues :). Andrea, I recommend trying this as well! 
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Andrea Wood

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Logging out and logging back in fixed the problem. But, it’s a little frustrating to have to do that every time I write a letter. It’d be nice if it automatically adjusted.

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