App issues

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In the app at the bottom it show writing 4 . I’m not sure what that means. I have sent at least 4 letters through the app. How do I know she has received those. It seems easier for me to write her this way but I want to make sure she is getting them as well. There are also “x” on some of my letters and not sure what that means as well. Can you help me out w these issues. Thank you.
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Angie Burns

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Posted 2 years ago

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Sarah, Official Rep

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Hi Angie! I am so sorry for the confusion with the app and your letters through the app. Would you be able to send me a screenshot of what you mean by "writing 4"? Each of your letters has completed processing and has been delivered to Karina. You can actually view this by clicking on the "Write" icon at the bottom of the screen. The page that should come up next has a list of all the letters you and Karina have written back and forth. It's also where you are probably seeing her letters with the "x". If letters are marked as to Karina and they have the icon of a white arrow in a blue circle, that means that they have completed processing and are being delivered to Karina :). Are you only seeing the "x" on one letter or on multiple letters? I do see a letter from Karina that is currently working through the letter process and has the "x" because it is not yet ready for you to read. If you are seeing other old letters with an "x, that is due to an issue we are aware of happening to supporters and are working to fix as soon as possible.

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