App not synced to website?

  • 2
  • Problem
  • Updated 11 months ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

The letter that I wrote through the Compassion app on iPhone is not showing up that I sent it on my Compassion app but is showing up on the Compassion website as a sent letter.
Photo of Kiel Fogle

Kiel Fogle

  • 1 Post
  • 0 Reply Likes
  • confused

Posted 11 months ago

  • 2
Photo of Shannon Massey

Shannon Massey, Employee

  • 1746 Posts
  • 301 Reply Likes
Good morning Kiel, 
I am so sorry for the confusion on your latest letter. I see the letter recently written on 12/24/17 is still in translation which is why it is not showing up on the app. Once it has completed the translation process, you should be able to see this letter. Please let us know if this is still not the case once the translation has finished and we will be more than happy to look into this for you. :)  

This conversation is no longer open for comments or replies.