App not synced to website?

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Archived and Closed

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The letter that I wrote through the Compassion app on iPhone is not showing up that I sent it on my Compassion app but is showing up on the Compassion website as a sent letter.
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Kiel Fogle

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  • confused

Posted 2 years ago

  • 2
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Shannon Massey, Employee

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Good morning Kiel, 
I am so sorry for the confusion on your latest letter. I see the letter recently written on 12/24/17 is still in translation which is why it is not showing up on the app. Once it has completed the translation process, you should be able to see this letter. Please let us know if this is still not the case once the translation has finished and we will be more than happy to look into this for you. :)  

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