App shuts down when trying to add photo.

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
When I try to add a photo and click to go to library the app freezes and then shuts down. I have tried the app on my I pad and phone. I have tried deleting and reinstalling. It still does this over and over. Can anything be done to fix this feature? It has been so handy!
Photo of Zach & NiCole Tippitt

Zach & NiCole Tippitt

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Posted 1 month ago

  • 1
Photo of Sierra

Sierra, Employee

  • 1185 Posts
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Hi, Zach and NiCole! Thanks so much for reaching out to us. I am sad to say that this is a known issue with the mobile app. Out IT team is aware of it, and for now, there's no ETA on a possible fix, but I hope to have good news for you soon! I am so sorry for this inconvenience! :(
Photo of ceci


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I’m hoping for a good resolution soon!! Got some pics to share
Photo of Mackenzie

Mackenzie, Employee

  • 61 Posts
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Such a cute photo! Yes, we hope that this issue is fixed soon so you can send your photos! 
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

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Note that even on mobile, you can login to your account through the browser and attach photos that way.  It's not as easy to navigate, but might be a workaround while you are waiting.