App shuts down when trying to add photo.

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
When I try to add a photo and click to go to library the app freezes and then shuts down. I have tried the app on my I pad and phone. I have tried deleting and reinstalling. It still does this over and over. Can anything be done to fix this feature? It has been so handy!
Photo of Zach & NiCole Tippitt

Zach & NiCole Tippitt

  • 1 Post
  • 0 Reply Likes

Posted 1 month ago

  • 1
Photo of Sierra

Sierra, Employee

  • 1185 Posts
  • 145 Reply Likes
Hi, Zach and NiCole! Thanks so much for reaching out to us. I am sad to say that this is a known issue with the mobile app. Out IT team is aware of it, and for now, there's no ETA on a possible fix, but I hope to have good news for you soon! I am so sorry for this inconvenience! :(
Photo of ceci

ceci

  • 1 Post
  • 1 Reply Like
I’m hoping for a good resolution soon!! Got some pics to share
Photo of Mackenzie

Mackenzie, Employee

  • 61 Posts
  • 9 Reply Likes
Such a cute photo! Yes, we hope that this issue is fixed soon so you can send your photos! 
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

  • 654 Posts
  • 386 Reply Likes
Note that even on mobile, you can login to your account through the browser and attach photos that way.  It's not as easy to navigate, but might be a workaround while you are waiting.