Are letters being sent out of order of the dates they were written?

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  • Updated 2 years ago
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Can you please check on my letters to Angele TG1250122. I just saw that my letter dated 7/25/16 was "just received", but what has happened to the letters dated 4/13/16 that says "View" & 6/1/16 that says "In Translation"? Do the letters not go in order that they are written? Is 8/9/16 waiting to go into translation, it just says "View".
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Doug & Glenda Dupler

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  • confused!

Posted 2 years ago

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KristenH, Champion

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If the letter says view, it has been delivered to the child. Just received and in translation means they're still going through the process to get to your child.
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Katherine

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Hi Doug and Glenda! With implementing our new letter writing system, we have been experiencing some glitches that cause the letters to be sent out of order. The letter from April 13 was indeed delivered to Angele, while the June 1 letter is in translation and the July 25 letter is waiting to be translated. The letter you sent on August 9 is actually being manually translated. I am so sorry about all of the confusion! We are working on smoothing out the recent changes, especially as the letters are now temporarily being manually translated again for a time. Please let me know if you have any more questions!
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Doug & Glenda Dupler

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Thank you for explaining! :)

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