Are my letters being received?

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Hi. I have two sponsored children. I have written them letters. Some show in translation or received. The others do not show anything. It is as if my letters do not exist. Have my letters been received? Could there be a problem? Thank you .
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Ails

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Posted 4 years ago

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Emily

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Hi Ails! I'm sorry for any worry or concern but rest assured that any letters you send, we'll be sure to get them to your sweet kiddos once we receive them :). We're still working through some bugs in our system so if your My Account is not showing your letters, it doesn't mean they're lost, it just might be a glitch on your Account or we might not have processed them yet. Let's see if we have the same records. Our system shows that you have written two letters to both Paul. We received letters for Paul on the 10th and the 19th of June. I don't have any letters logged for you yet for your sweet new girl, Lidet, but if you sent them through the physical mail, that would be why. Our distribution center is a bit behind on letters because of the incredible amount our sponsors are sending to the children (such a good thing, hallelujah!) and so if you mailed in any letters to Paul or Lidet in the last three months, it's possible that it's in our office but it has just not yet been scanned and logged into your account. Thank you so much for writing!
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Ails

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Hello, Emily. How are you? I am just following up about my letters to Lidet. I wrote her two letters (June 13 and June 20) through the Compassion app. I do not want her to think that she is not wanted.
It may be worth mentioning that for some reason, I had two accounts with the same sponsor number. However, I was told that it had been addressed.
Thank you for your help on this matter.
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Susan

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Hi Ails! I see three letters on the way to Lidet. It looks like two of those letters from June 19 are duplicate letters sent on the same day and the other letter was sent on June 13. These letters did not go through the "happy path" of processing and must be manually processed before being sent on. While this may take a little longer (anywhere between a few weeks to a few months) to process, I can assure you that they will go through just fine.  
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Ails

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Thank you very much!
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Ails

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Thank you for writing back. I did write Lidet online twice, June 13 and June 20. In fact, I received "thank you" emails from Compassion. How come it does not show on the system? Thanks.
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Sarah, Official Rep

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Ails, thanks for giving me the dates that you wrote letters to her! I will look into this further for you. Like Emily mentioned, we are experiencing several bugs in the system right now. Your letters to her are in our system somewhere. As soon as I have a response regarding her letters, I will update you :).
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Ails

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Much appreciated! Thank you so much!
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Beth

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Sarah, On May 7 or 8, I believe sent letters to my 3 boys. The letter is only showing under Manuel as being in translation with a date of May 12. There is no record of letters being sent to Camilo or Angel Fredy with that date. What exactly does 'lost in the system' mean? Do the letters exist, or do I need to resend them? I spend a lot of time writing letters, and I hate to think it was for nothing. I do have copies on my own computer.
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Sarah, Official Rep

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Beth, did you receive confirmation emails for the letters to Camilo and Angel Fredy?  Do you remember what you talked about in the letters?
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Beth

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Sarah, From the way the letters are saved on my computer, I think they were printed and sent via the post office. (If that was the case, I would not have received emails.) There was a full page of text for the letter, and a 2nd page of photos with captions. Much of the letter was about spring where I live. I have both of the letters saved in Microsoft Word on my computer.
(Edited)
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Ails

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Hi, Sarah! How are you? Any news on my letters to Lidet? I really want her to know that she is wanted and loved .
I don't know if this information will help but for some reason, I had two accounts with the same sponsor number. But I was told that it had been taken cared of. Thank you!
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Sarah, Official Rep

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Good Morning, Ails! I am doing fantastic on this bright Thursday! How are you doing? I am still checking into your letters for Lidet, but I hope to have some feedback on them for you soon.
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Ails

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I apologize for taking this long to respond. Susan found my letters to Lidet. Thank you very much!
(Edited)

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