Assigning a new sponsor child without the sponsor's prior approval and agreement

  • 1
  • Question
  • Updated 7 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Good day. I was recently informed that my sponsor child Julienne Kakindi had left the Compassion program. I am very disappointed that Compassion assigned me a new sponsor child and is billing me for the new child without first contacting me and seeking my permission. I just received a letter at my home in Brussels, Belgium on 20 December which is the day before I left on my Christmas holidays. I had not responded to or approved the offer of a new sponsor child in Rwanda.

I expect Compassion to cancel the new pairing, to refund the money you removed from my bank account in December and to wait for me to decide IF I believe that God is leading me to sponsor another child at this time. It is completely inappropriate for Compassion to auto-assign me a new sponsor child and to remove money from my bank account before getting my permission and agreement.

Sincerely,
Michael B
Photo of Michael

Michael

  • 1 Post
  • 0 Reply Likes
  • disappointed and angry

Posted 7 years ago

  • 1
Photo of Haley

Haley, Sponsor and Donor Relations, Operations

  • 544 Posts
  • 122 Reply Likes
Official Response
Hi Michael, I apologize for the miscommunication. I was not able to find your account using the email address you have used for this site, so we will need you to contact us at ciinfo@us.ci.org in order to correct your account and send you a refund, which we are happy to do.

I can also explain what happened, just for informational purposes: Historically, a majority of Compassion's sponsors have asked that we automatically transfer their sponsorship to another child, in the event that their child leaves the program. Because of that, our process is to send a child for consideration and give the sponsor seven full weeks (49 days) to let us know if they do not want to sponsor that child or if they would like to choose a different child. During this seven weeks, the child is not technically sponsored and no support is taken from the sponsor's account. It's sort of like placing the child on hold specifically for that sponsor's consideration. I really do sincerely apologize that our communications did not reach you in a timely manner to explain this process. In this process, we always honor the sponsor's request to not send another child for consideration or do any automatic transfer for their sponsorship support, if we know that this is the sponsor's preference. I apologize that we did not know your preference in this instance.

Again, we do want to make this right for you. Please email us at ciinfo@us.ci.org including your full name and address, or your sponsor number if you have that, and any of our representatives will take care of that for you.