Assigning a new sponsor child without the sponsor's prior approval and agreement

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Good day. I was recently informed that my sponsor child Julienne Kakindi had left the Compassion program. I am very disappointed that Compassion assigned me a new sponsor child and is billing me for the new child without first contacting me and seeking my permission. I just received a letter at my home in Brussels, Belgium on 20 December which is the day before I left on my Christmas holidays. I had not responded to or approved the offer of a new sponsor child in Rwanda.

I expect Compassion to cancel the new pairing, to refund the money you removed from my bank account in December and to wait for me to decide IF I believe that God is leading me to sponsor another child at this time. It is completely inappropriate for Compassion to auto-assign me a new sponsor child and to remove money from my bank account before getting my permission and agreement.

Sincerely,
Michael B
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Michael

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  • disappointed and angry

Posted 7 years ago

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Lizzie, Champion

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I am so sorry that this happened to you! I do not know what country's office you go through. However, in the USA, Compassion will ask before they assign you a new child. I believe that they send a letter or call you. I would call Compassion on Monday or Wednesday so that they can directly look at your account and cancel your sponsorship. Please know that I am deeply sorry that this has happened to you. God bless.
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Haley, Sponsor and Donor Relations, Operations

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Official Response
Hi Michael, I apologize for the miscommunication. I was not able to find your account using the email address you have used for this site, so we will need you to contact us at ciinfo@us.ci.org in order to correct your account and send you a refund, which we are happy to do.

I can also explain what happened, just for informational purposes: Historically, a majority of Compassion's sponsors have asked that we automatically transfer their sponsorship to another child, in the event that their child leaves the program. Because of that, our process is to send a child for consideration and give the sponsor seven full weeks (49 days) to let us know if they do not want to sponsor that child or if they would like to choose a different child. During this seven weeks, the child is not technically sponsored and no support is taken from the sponsor's account. It's sort of like placing the child on hold specifically for that sponsor's consideration. I really do sincerely apologize that our communications did not reach you in a timely manner to explain this process. In this process, we always honor the sponsor's request to not send another child for consideration or do any automatic transfer for their sponsorship support, if we know that this is the sponsor's preference. I apologize that we did not know your preference in this instance.

Again, we do want to make this right for you. Please email us at ciinfo@us.ci.org including your full name and address, or your sponsor number if you have that, and any of our representatives will take care of that for you.
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DonnaBPrice

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Haley,
I do wish that Compassion would have an optional box to make the choice not to have an automatic selection. I had sponsored a child last year that dropped out 3 months after I started sponsoring her. Compassion did email me (or was it snail mail?) to inform me that they had selected another child for me. Fortunately I called the CI office immediately and informed them I was not interested, I wanted to select another child myself. We all have are little idiosyncrasies, and that's one of mine. All the children I sponsor are from Peru and I wait to select a child that just seems to scream to me "sponsor me".

Many people are happy to allow CI select for them, but I'm not. It was nice to read what you wrote that said we have 7 weeks before a CI selection is a firm deal.

Thanks to all the employees of CI that make it a pleasure to deal with them.
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Shaina Moats

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Donna, we'd be happy to make this note on your account. In the future, we will give you the option to choose your own child instead of assigning you one. I tried to find your account, but was unable to with just your name. To make this change, please email or call us.
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Sonia V.

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The same thing has happened to me and I can find no other way to cancel this online without having to call in. I did not agree to a new sponsor child once the other one became older and left the program. YOU NEED TO CHANGE THIS IMMEDIATELY! I'll be calling in to cancel but I'm very disappointed that you've allowed no other online option to cancel sponsorship!
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Shaina Moats

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I'm sorry you're frustrated Sonia. If your sponsor child leaves our program, we will send you another child to consider. During this time, you can login to your online account and choose a different child to sponsor. However, you cannot cancel your sponsorship online. You do need to email or call us for that.

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