Automatic Payment Not Processing | Compassion International Customer Community

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For a while now, my automatic payments have not been processing. A while ago, I thought it was because maybe my card information was incorrect. Yet, it seems even after updating, automatic payments still aren't happening. The weird thing is that it does allow me to do one time payments through that same card.

fazzitron

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Posted 11 months ago

11 months ago

Susan, Sponsor and Donor Relations, Social Media

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fazzutron, I apologize for the confusion and inconvenience. It looks like your automatic withdrawal was declined. When this happens we automatically stop the automatic withdrawal. A new automatic withdrawal must be setup, even if the same card was used successfully for a one time transaction.

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