Automatic withdrawl hasn't come out

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I signed up to sponsor a child on 04/07, and was told that my first payment would come out two weeks later. We are now past that time frame and nothing has been withdrawn from my account. I've sent emails and haven't heard back. I also haven't received any update emails or anything via mail, and it's concerning me a bit. Can anyone help? Thanks.
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Jasmine

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Jasmine! Welcome to Compassion! We are so excited that you have chosen to make a difference in the life of a child in poverty through your sponsorship! It looks like your sponsorship was finalized on April 21st and the first donation was taken out on that day. Since the 21st was Friday, it is possible that the transaction has not posted your bank account yet due to the weekend but it is at least in process. Your welcome packet is also on its way in the mail. Please let us know if you have any further questions or if we can help in any other way.
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Jasmine

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Will my automatic withdrawal always come out on the 21st then? 05/21, 0621.. etc. 
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Susan, Sponsor and Donor Relations, Social Media

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Jasmine, yes, it is set for the 21st of each month. 

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