Automatically assigned a new child

  • 1
  • Problem
  • Updated 11 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved.

Recently, a child I have been supporting graduated from the program in November. A number of unfortunate things have happened. 1) He was removed from my account a couple weeks before his birthday so I wasn't able to send him a final gift or letter. 2) I wasn't sure if I would be assigned another child automatically so I went to the website and deleted my giving information. I did not see anywhere that I could say whether or not I wanted to sponsor another child. 3) I just received a final letter from my child and when I clicked "Reply to letter" on my email hoping I could communicate with him one last time I was taken to the account of a new child that has been automatically assigned to my account. I have chosen not to support another child at this time which means I am in the very upsetting situation of having to tell a child who has been assigned a sponsor that I can no longer support him.

I would suggest communicating more clearly with sponsors that have had children graduate that a child will automatically be assigned to their account, and if they would not like to sponsor another child, how to remove themselves from the program. I appreciate all you do to rescue children out of poverty and share Christ with them.
Photo of Ellie Joy McCollister

Ellie Joy McCollister

  • 1 Post
  • 0 Reply Likes
  • sad

Posted 11 months ago

  • 1
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Ellie, I am deeply sorry for any concern or confusion caused by this recent change with your sponsor child and the way this was processed. As you know, Yensy Alexander Palacios Mendieta has completed the Compassion program and graduated. When we received this update from our field office in Nicaragua, we attempted to contact you and left a voicemail for you, and we sent this information by mail.

I’m so sorry for the confusion about Jefri Isaias Altamirano Mondragon being placed on your account. At the time Yensy left Compassion's program, we sent you a letter explaining that we had a child on reserve for your consideration. The letter explained that you were under no obligation to sponsor this new child but that we would need to hear from you if you decided not to continue sponsorship. I apologize as it sounds like you did not get this letter. Please know that it’s our heart to get children sponsored, but we in no way want to offend anyone in doing so. In fact, we adopted the above procedure at the request of many of our sponsors. Please rest assured that I have made Jefri available to another sponsor. I’m so sorry for this upsetting situation, but please know that we have a wonderful field staff who explains to the child what happened, and they know it was a simple misunderstanding. Also, we may have removed him from your account in time for him to not have found out yet. I have also placed the preference on your account that you would not like us to place a child on reserve for your consideration in the future if this were to happen again.
 
Please know that it is not too late to send Yensy a final letter! I’m sure he would love to hear from you one last time and to know that you will continue praying for him. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number (NI010400276) and send the letter to Compassion's address below:

Attn Correspondence Dept
Compassion International
Colorado Springs, CO 80997-0004
 
If you would like, you may also send a final graduation gift; any amount between $10 and $1,000 is accepted, but not required.

Thank you for the investment you made in Yensy’s life. It is a blessing to have you as part of Compassion’s ministry to children around the world as we partner to release children from poverty in Jesus’ name. If you would like to sponsor another child in the future, we would be blessed to partner with you.

This conversation is no longer open for comments or replies.