Billing/double pending charges

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  • Updated 3 years ago
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Hello,
I was updating my payment information and it appears to have double charged me with 6 pending payments for this month. I pay $83 per month and my account shows $166 pending. Please advise. This does not include the 2 child gifts I sent totalling $60.
Thank you,
Kelly
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Kelly Casaga Phillips

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Posted 3 years ago

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3 years ago
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Adam

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Hi Kelly! I'm sorry this happened. I think there's a checkbox when you're updating your payment info that gives you the option to go ahead and make the current month's charges and it sounds like that was selected and the system probably didn't recognize that your scheduled payments were already in the process of being drafted. When something like this happens, usually the staff will either give sponsors the option of being refunded or just applying the duplicate charge to the next month. Which way would you prefer them to handle it? By the way, thanks for being awesome and blessing your kids with child gifts!
3 years ago
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Kelly Casaga Phillips

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Ok thank you for clarifying. If I am double charged this month I would like to be refunded please.
Thank You,
Kelly
3 years ago
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Sarah, Official Rep

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Hi Kelly! I am so sorry for the confusion about your donations for this month :(. I am happy to help get this corrected for you, but I have been unable to find your account. Could you give me your sponsor number or child ID?

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