Birthday Gift | Compassion International Customer Community

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I called Compassion yesterday to give my correspondent child Katherinne a birthday gift. Usually when I call to give a birthday gift, it shows up in my giving history within a few hours. Katherinne's gift still isn't showing up. I just want to make sure it went through. This is my sponsor number: 00898458.

Erin

39 Posts
8 Reply Likes

Posted 1 year ago

1 year ago

Leah, Employee

538 Posts
90 Reply Likes

Hello Erin, I apologize for any confusion about your gift. Regrettably, the charge did not go through. I would be happy to try the card again if you would like me to. Or you can call us at 800-336-7676, Monday through Friday, from 7 am to 5:30 pm Mountain Time. We would be happy to assist with this for you. I appreciate that you want to make sure that your correspondent child, Katherinne, receives a special gift from you for her birthday. I am sure that she will be very appreciative of your gift. I would also encourage sending her a birthday card or letter to wish her a happy birthday as well. We do offer a birthday card and birthday letter stationery online and through the free mobile app as well.

2018-03-09T21:55:46+00:00

Erin

39 Posts
8 Reply Likes

Thank you for the reply. I'm not sure why the charge didn't go through. I haven't had any problems with the card I used. Could you please try the card again? It's the MasterCard that I have on file. The birthday gift was supposed to be for twenty five dollars.

2018-03-09T23:59:59+00:00

Susan

7386 Posts
1581 Reply Likes

Erin, it actually looks like there was an issue on our end. I am very sorry for the confusion and for the error. I am working with our processing department to get this gift to be processed as soon as possible. Thank you for your patience.

2018-03-10T01:33:05+00:00

Erin

39 Posts
8 Reply Likes

Okay, thank you!

1 year ago

Erin

39 Posts
8 Reply Likes

Hello again, it looks like the money has been taken out of my bank account. It's just not showing up in my giving history. I want to make sure that this money is processed as a gift for Katherinne and not just a general donation to Compassion or something like that. Thank you!

2018-03-13T19:01:16+00:00

Leah, Employee

538 Posts
90 Reply Likes

Hello Erin, I apologize for the confusion. I do see that the $25 birthday gift was processed for your correspondent child, Katherinne. I have submitted a request to make this contribution available for you to view on your giving history. Thank you so much for your understanding and patience.

2018-03-13T19:24:15+00:00

Erin

39 Posts
8 Reply Likes

It's showing up in my giving history now. Thanks for all the help!

2018-03-13T19:51:19+00:00

Leah, Employee

538 Posts
90 Reply Likes

Erin, that's great! It is my pleasure to assist. Have a blessed day!

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