Birthday gift given still waiting for photo

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We gave a birthday gift and received a phone call from compassion a few weeks later saying a picture was taken of the stuff that was bought however they didn’t have our sponsor child in the photo so they sent the picture back and requested that Olivier be in the photo. The person wanted us to know it’s on the way but we still haven’t received it and it’s been about 10 weeks since that phone call.
Photo of Jaime


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Posted 1 year ago

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Photo of Susan


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I sincerely apologize for the delay and for the confusion in regards to this very generous gift that you had sent in December 2018. I see that you had requested a phone call and we have had three phone calls with you about this issue since then. I am so sorry for the continued confusion and hope to clear things up for you today.
You absolutely should receive both a thank you letter and photo of your child with the gift. However, the normal timing on thank you letters is within six months from when the gift was given. Again, I sincerely apologize for the confusion and if this was not communicated previously. We are working on getting you the thank you letter and correct photo as soon as possible or at least before June 2019. Thank you for your patience. 

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