Birthday Gift

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  • Problem
  • Updated 3 months ago
  • Solved
  • (Edited)
We were under the impression that when we send a monetary gift for birthdays we would be given an update about how our child was able to spend that gift. We also haven’t received a letter since June from our child.
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Kelly Garcia

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Posted 5 months ago

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Sarah Heacock Schreffler

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It can take up to 6 months to receive the thank you for a gift.  If you sent the gift in June, they have until December to get that thank you back to you.  I have had to inquire on a couple of gifts. In both cases, though I got my thank yous rapidly thereafter.
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Christina, Employee

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Hi Kelly! Thank you so much for your generous heart to bless sweet Mary with a special birthday gift! I'm so sorry to hear that you haven't received a thank you letter from Mary yet letting you know how your gift was used. Regrettably, due to the time it takes to process, deliver, and utilize gift funds, it make take several months to receive a thank you letter. However, if you have not received a thank you letter within 6 months, please do let us know so we can send an inquiry for you. I see that you gave your gift on May 18th, so please let us know if you haven't received Mary's thank you letter by November 18th. Thank you again so much for choosing to give a generous gift to Mary, and I'm sure that she has been so overjoyed and so blessed by it! Please let us know if you have any additional questions or concerns. Have a blessed day! 
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Christina, Employee

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Kelly, I would like to follow up with you regarding this. Have you received a thank you letter from your kiddo yet? 
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Kelly Garcia

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Yes I was able to view the thank you letter and a picture in the app on my phone. Will I receive a hard copy of the letter and photo?
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Sierra, Employee

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Hi Kelly! You preferences are set to receive the hard copy of each of your letters, so you should receive a hard copy of that letter and photo shortly. :)