Birthday

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  • Updated 2 months ago
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I gave a one time gift for my child’s birthday but yet my account says I have not given a birthday gift. When my donation be given to him and be used for his birthday?
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jammie gribble

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Posted 2 months ago

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Shannon Massey, Employee

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Hi Jammie! When did you give this gift? How did you give it; was it online, via check, over the phone, etc? Also, have you seen your gift debit your account yet? Thank you so much for getting back to us so we can look a little further into this for you! 
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jammie gribble

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Just today. I got credit card notification that the charge went through. It was online.
(Edited)
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Shannon Massey, Employee

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Thank you for confirming, Jammie! We actually have a small delay with our processing software right now that is affecting online contributions. We believe these should be fixed in the next week and everything should go back to normal. I am so sorry for this delay! Thank you so much for your understanding and patience during this time!
In order for me to follow up with this gift, can you please confirm the amount of the gift and if this was given on your card on file? Thank you so much! 
(Edited)

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