Can I get an answer?

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I was charged $38 last month but I have been signed up for the 6 month advanced giving. Why has it switched to monthly? I did not change any of the settings? Also, I received a letter about 4-5 months ago saying we would be receiving a letter from Lisha soon but never received that. We have yet to hear from her and I was just wondering if we would? Thank you.
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Kristen

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  • upset

Posted 2 years ago

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Katherine

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Kristen, I am so sorry for the confusion and lack of letters! I'm happy to look into it for you, but I am not able to locate your account using the email address you provided. Please post your sponsor number or child's ID number here and we'll look into your account for you. Thank you! :)
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Kristen

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Thank you. My sponsor number is 3902507
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Susan, Sponsor and Donor Relations, Social Media

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Kristen, I sincerely apologize for the confusion and for any inconvenience. Our default is for $38 per month. We have to manually change the donation amount on your account. I have taken care of this for you so that you will now give every six months. Will it be alright if we take the $228 on the 15th for the next six months? Lisha sent you a letter in August. I am emailing you a copy of that letter to make sure you get it. 
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Kristen

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We can keep it charging monthly for now, I was just confused about the change. Thanks! Is there any way we could get a hard copy of the letter as well? I'm not sure if you had already sent the original, it never reached us. Thanks again!
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Kristen! We will go ahead and keep your donations on a monthly automatic withdrawal then. Your preference for the letters from Lisha is set to receive the original letter from her, but I did submit a copy of her letter to be mailed to you as well. You should receive the copy of her letter within the next few weeks. Regrettably, we haven't been able to send out the physical letters from our country offices yet, and it will likely be several more months before we can do so. At least you will be able to read her precious letter for now :)!
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Kristen

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Thanks so much for your help!

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