can not read letter

  • 2
  • Problem
  • Updated 2 months ago
  • Solved
My letter from correspondent boy Camillo says it is ready to read but I am not able to click on it to read his letter. I have since gotten a letter from a different child and I was able to read that one.
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Debra Gonzalez

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Posted 4 months ago

  • 2
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katedemello

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I've been having this same issue since Saturday 7/21/18 with no resolution. Submitted a technical issue report with no response. :( 
(Edited)
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Debra Gonzalez

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Yes mine is doing the same exact thing
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Susan, Sponsor and Donor Relations, Social Media

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katedemello and Debra, I am so sorry that you are having trouble viewing your children's letters. Thank you for letting us know though! Our technical team is aware of these issues and they are actively working on a fix. Thank you for your patience.
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Debra Gonzalez

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Okay thank you
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Sarah, Sponsor and Donor Relations, Social Media

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Katedemello and Debra, are either of you still experiencing this issue?
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Debra Gonzalez

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I am able to read the letters now thank you