Hi Julia! I am so sorry that you aren't able to read the letter from your child :(. Are you going through the email link and receiving an error when trying to open it or are you going directly through the website? If you haven't tried going through the website, please log into your account and click on "Write My Child" from the left side of the screen. Then click on "My Letters". Under your child's name, you can click the conversation bar and should be able to pull up the most recent letter there. If you have any more trouble, please let me know!