Can’t open sponsored child’s letter

  • 2
  • Problem
  • Updated 10 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

Can’t open child’s letter

Photo of chuck

chuck

  • 1 Post
  • 0 Reply Likes

Posted 10 months ago

  • 2
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

  • 399 Posts
  • 222 Reply Likes
IF you go on the computer to your online account, you are likely going to find this letter is still in process.  The app does not have the same information so it is more confusing/harder to tell the reason letters are not showing up. On the computer it will be "Grayed out" -- if a letter stays grayed out for over a month you can ask the social ladies about status.
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Chuck, as Sarah said, this letter is still in translation and that is why it is not able to be viewed at this time. We're so sorry for the confusion! This letter will be translated and available for you real soon!

This conversation is no longer open for comments or replies.