Can’t open sponsored child’s letter

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  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

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Can’t open child’s letter

Photo of chuck


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Posted 2 years ago

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Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

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IF you go on the computer to your online account, you are likely going to find this letter is still in process.  The app does not have the same information so it is more confusing/harder to tell the reason letters are not showing up. On the computer it will be "Grayed out" -- if a letter stays grayed out for over a month you can ask the social ladies about status.
Photo of Susan


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Chuck, as Sarah said, this letter is still in translation and that is why it is not able to be viewed at this time. We're so sorry for the confusion! This letter will be translated and available for you real soon!

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