Can’t view letter on app

  • 1
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

It appears I have received a letter from my sponsored child but, it is not viewable on the app. It shows a date that it was posted and an envelope icon with an x on it with no actual image of the letter. This isn’t what the other correspondences have looked like. What does that mean? Is the letter pending or is there a problem with ilink to it?
Photo of Kelley Baygents Clark

Kelley Baygents Clark

  • 1 Post
  • 0 Reply Likes

Posted 9 months ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4932 Posts
  • 1089 Reply Likes
Hi Kelley! I apologize for the confusion with this letter. You actually aren't able to view the letter yet because it is still in translation. Once the processing has finished for this letter, you will see the "x" replaced with a white arrow in a blue circle, indicating that the letter is ready for you to download :).

This conversation is no longer open for comments or replies.