Can’t view letter on app

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  • Updated 2 years ago
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It appears I have received a letter from my sponsored child but, it is not viewable on the app. It shows a date that it was posted and an envelope icon with an x on it with no actual image of the letter. This isn’t what the other correspondences have looked like. What does that mean? Is the letter pending or is there a problem with ilink to it?
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Kelley Baygents Clark

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Posted 2 years ago

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Sarah, Official Rep

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Hi Kelley! I apologize for the confusion with this letter. You actually aren't able to view the letter yet because it is still in translation. Once the processing has finished for this letter, you will see the "x" replaced with a white arrow in a blue circle, indicating that the letter is ready for you to download :).

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