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I had set up my account for automatic deductions during the month but there would be times when it wouldn't come out. So, I checked the card I had on file and it is the correct one and isn't expired. I am frustrated because this has happened before and that is why I set up automatic deduction, so I wouldn't forget and get hit with a very large bill. However, I set it up and still end up getting hit with a letter that says I owe a ton in back payment when it is supposed to be automatically coming out. I feel that I am throwing extra money to Compassion and I really don't have the extra money to throw. 

Carissa, both of the cards we have on file, one ending in 3503 with an expiration of March 2021 and the other ending in 5600 with an expiration of July 2017, are inactive on your account. We haven't been able to pull funds out automatically as we normally would be able to because of this. If one of those cards is still a good card and the expiration dates are correct or need to be changed, I can set that up for you again. I can also go ahead and cover the months of sponsorship that have been missed due to us not being able to pull the funds. Please let me know if this would help or if you still need to cancel.

That's the thing. Why would the 3503 be inactive. I set it up when the other expired and it pulled for a while from that card and then I just left it to do it's thing so why would it be inactive, that makes no sense. I don't mind paying what I owe from that card but I would still like to cancel.

Hi Carissa, 
I am so sorry for the confusion on your account. It looks like somehow there was an issue with your card matching your name on the account. When this happens our accounting system must create a duplicate account with the same name on the card in order to pull from your account. Unfortunately, this did cause some issues with your payments. I am so sorry, as I wish we were able to catch this sooner so that we could fix this and allow you to continue your relationship with your kiddos. Again, I apologize for our error and I have taken care of canceling your sponsorships.

If you would like, you may write your kiddos a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number. Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997

Thank you again for all that you have done to bless your children over the years!