cancel Membership

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  • Updated 5 years ago
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I need to Cancel my membership and give my child a new sponsor. Ive been sponsoring for 3-4 months now and have heard nothing from the child or anyone. ive sent pictures and letters. Im just not sure my money is going where i thought it was. please do not give me different options i just wnat to cancel please. Thank you

Sponsor number is 3646050
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Tiffany Nava

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Posted 5 years ago

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anna

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Hello, I don't work here I'm just a sponsor, and I'm not trying to tell you what to do or anything, but I do know that it takes 3 months for your child's letter to get back to you so 6 months for a reply. I have gotten a ton of letters now, and even 2 pictures. I know it can be annoying that it takes so long, but it's worth it! My sweet little girl always thanks me for the gifts I send and I'm always told what she buys with the extra money I send. It can be Kind of difficult at first, but so far I am very happy that I sponsored. :)
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Susan

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Tiffany,

I am so sorry that it has taken so long to receive a letter from your child or anything from us. We typically send out a packet of information and confirmation of your sponsorship within a few weeks but it sounds like you never got it. I sincerely apologize and understand that this could make you question whether your money is getting to the right place. I won't offer you any different options as it wouldn't make sense at all in your case. I just wish you had contacted us sooner so we could help correct this for you. :(

I would be happy to make sure your child receives a different sponsor, but regrettably I could not locate your record. The sponsor number you listed is under a completely different name than the one you used here. I am sorry for the inconvenience but could you please post your child's ID number or email us at socialmedia@compassion.com with the name on your account? Thank you for understanding. 

As Anna mentioned, please keep in mind that it takes 2-3 months for child letters to be sent and typically the first letters come within 4 months of sponsorship. It is likely that your child's letter is on its way to you.
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