Cancel my sponsorship | Compassion International Customer Community

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

I need to cancel my sponsorship. I lost my job in December, and unfortunately, I have had some additional expenses come up this month. I haven’t been able to find a way to cancel online. Could you guide me in how to do this? Thank you.

Amber Hicks

3 Posts
0 Reply Likes

Posted 1 year ago

1 year ago

Sarah, Sponsor and Donor Relations, Social Media

5102 Posts
1115 Reply Likes

Amber, I am so sorry that you have lost your job and are now faced with the decision to cancel your sponsorship. I will honor your request to cancel if need be, but Compassion may be able to help you continue with temporary financial assistance. We would be able to cover your support through the month of June completely and also reduce your sponsorship to $19 per month for July through November. We'd also cancel the extra $7 commitment you have on your account going to our Partners of Compassion fund. Please let me know if this does help you!

1 year ago

Amber Hicks

3 Posts
0 Reply Likes

Sarah, if we can postpone the payment until June, I would like to keep sponsoring. Hopefully, I will be working again by then. Thank you for the assistance. To confirm, I will not have money deducted for April or May, correct?

1 year ago

Shannon Massey, Employee

1857 Posts
317 Reply Likes

Hi Amber,
I am so glad to hear that you feel this will be helpful! Your automatic contributions typically come out on the 19th of each month, so your last contribution was for March. We have removed the extra $7 a month charge from your account, which we can put back anytime if you would like. I have also covered your sponsorship though June so that your next automatic contribution will pull on July 19th. Would you also like us to place you on the reduced rate beginning this day, or would you like to see how things are going in a few months and then let us know if you feel this is necessary? Thank you for getting back with us! :)

1 year ago

Amber Hicks

3 Posts
0 Reply Likes

Thank you Shannon! I would like to keep it at the regular rate. I will reach out if I need the adjustment. Thank you again!

1 year ago

Shannon Massey, Employee

1857 Posts
317 Reply Likes

Wonderful Amber,

We pray that God will lead you to the perfect job very soon! Please let us know if we can help in any way going forward!

This conversation is no longer open for comments or replies.